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Use this checklist at the beginning, during, and end of each shift.
Goal: Protect cardholder data and reduce the risk of data breaches.
Task | Check |
---|---|
Verify that the credit card terminal (e.g., Ingenico Desk 5000) is physically secure and free of tampering (no unusual attachments, stickers, wires, etc.) | ☐ |
Confirm that only authorized personnel have access to the POS and payment terminals | ☐ |
Ensure your register or POS system is locked when unattended | ☐ |
Confirm that no written card data (numbers, CVV, etc.) is visible anywhere in the work area | ☐ |
Check that terminal paper rolls are loaded properly and receipts don’t print full card numbers | ☐ |
Ensure the network connection is secure and functioning (no public Wi-Fi) | ☐ |
Task | Check |
---|---|
Ask customers to insert, tap, or swipe cards themselves – never manually key in full card numbers unless authorized and required | ☐ |
Never write down or store credit card numbers (including on paper or digital notes) | ☐ |
Monitor terminals for any suspicious behavior or malfunctions and report immediately | ☐ |
Keep your register or POS login secure; do not share passwords | ☐ |
Use privacy shields or take steps to protect customer input (PIN entry, etc.) | ☐ |
Task | Check |
---|---|
Log out of POS systems or lock the terminal | ☐ |
Review your workstation to ensure no card data or receipts are left exposed | ☐ |
Report any suspicious customer behavior or technical issues to your supervisor | ☐ |
Verify the terminal is still free of tampering before closing | ☐ |
Shred or securely store any sensitive paperwork according to company policy | ☐ |
Hand off any open concerns, errors, or unusual transactions to the manager on duty | ☐ |
Do NOT attempt to investigate on your own.
Immediately notify your manager or the Incident Response Team.
Follow the company's data breach response plan.
PCI compliance is everyone’s responsibility.
You play a key role in protecting our customers’ information.
Never bypass procedures or share credentials—even to help a coworker.