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Ingenico Desk 5000 User Guide
Solution
???? Ingenico Desk 5000 Credit Card Machine: Cashier Instructions
???? Daily Use Instructions
1. Power On the Terminal
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Plug the terminal into a power source.
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It should power on automatically. If not, press and hold the green Enter button until the screen lights up.
2. Processing a Sale
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From the home screen, press F1 (or the key that says "Sale").
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Enter the sale amount (no decimal needed, e.g., $10.00 = 1000).
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Press the green Enter button.
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Customer inserts, taps, or swipes their card.
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Follow the prompts:
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For chip cards: Leave the card in until prompted to remove.
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For contactless (NFC): Tap on the screen or contactless symbol.
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Once approved, the receipt will print.
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Tear off the merchant copy, then hand the customer copy to the customer (if required).
3. Voiding a Transaction
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Press the Menu button.
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Select Void or press the number corresponding to “Void.”
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Enter the last 4 digits of the card or transaction ID.
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Confirm the transaction details.
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Follow prompts to void and print receipt.
4. Running an End-of-Day Report (Batch Close)
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Press the Menu button.
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Select Reports or Batch Close.
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Choose Close Batch or Settle.
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The terminal will print a summary report.
⚠️ Troubleshooting Tips
| Issue | Solution |
|---|---|
| Terminal not powering on | Check power cable; hold green button to turn on |
| Transaction not processing | Check internet connection or try another card |
| Card not reading | Ask customer to swipe, insert, or tap again |
| Receipt not printing | Ensure there’s paper in the terminal; check for jam |