No Internet/Connection Issues

1. Verify the ethernet cable is plugged in correctly and has link lights (orange and green blinking from port on device.)

2. If the cable is plugged in and has NO link lights, then there is no connection going to the device. Try another cable or adjust placement. (Make sure you can hear the “click” when placing it in.)

3. If that is done and there is no connection still, you may reset the network with these steps:

A. Go to settings

B. Click on “Network & Internet”

C. Select “Advanced network settings” towards the bottom

D. Select “Network reset” under “more settings”

E. Click “Reset now”

F. Restart device

4. If steps 2 and 3 have been done and there is still no connection, contact IT support: www.cannonforce.support/fss/ 575-784-6025